Company description::
The Contact Center Employer of Choice (CCEOC) program enables call centers to enhance public perception, provide exceptional work environments, and attract, retain and engage high performing, culturally aligned employees. “FedEx’s Customer Service Department can feel proud of this designation and their contribution to the company’s corporate employer of choice brand,” said Jeff Doran, President of CCEOC. “This award differentiates the FedEx contact center as one of the best organizations to work for in Canada.”
Pina Starnino, Managing Director, FedEx Canada Customer Service, said, “FedEx has committed to fostering an employee focussed culture. We operate excellent contact centers but are continuously looking for ways to outperform. The Contact Center Employer of Choice certification program provides us with analysis and deliverables that will take us to the next level.”
FedEx participated in the CCEOC program so they could accurately target areas of opportunity for improving employee satisfaction and build on their well-developed continuous improvement strategies.
The Contact Center Employer of Choice award is quickly becoming the industry standard for recognizing people centric contact centers. Through a proprietary, two-
phased assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is listed in the CCEOC Registry, on the official corporate web-site www.ccemployerofchoice.com and receives the prestigious award. They are also entitled to use the CCEOC insignia for promotional purposes.
FedEx Canada
Federal Express Canada Ltd. is a global logistics company offering domestic and international shipping and supply chain management services. The company uses real-time package status tracking systems, automated customs clearance, and a dedicated air and ground transportation network to serve Canadian and global markets. Celebrating 15 years in Canada, FedEx is dedicated to being the nation's "employer,
neighbour and shipper of choice". FedEx employs more than 5,000 people in over 60 facilities coast-to-coast.
Contact Center Employer of Choice
The Contact Center Employer of Choice organization is a group of industry experts, academics and research analysts who have combined their talents to create this unique designation and branding program. Over 2 years of assessment and development have gone into establishing this as the leading people centric development program for call centers. CCEOC experts work with clients to assess, develop, maintain, and promote their contact centers to achieve CCEOC status and create high-morale, high-performance operations.
For further information, please contact:
Contact Center Employer of Choice
c/o Marketing Department
info@ccemployer of choice.com
1-416-886-7007
|
